Frequently Asked Questions
Everything you need to know about using, setting up, and enjoying your Swimbrella™ products.
How do I fill the ballast jug?
The ballast jug can be filled with clean sand, gravel, or a combination of both to provide proper counterweight. For maximum stability, we recommend filling the jug fully and ensuring the material is packed tightly. Once filled, securely close the cap before placing the jug into the stand.
How much weight does the ballast jug hold?
When filled properly, the ballast jug can hold up to 30 pounds of counterweight, providing excellent stability during normal pool use and light wind conditions.
How deep does the water need to be for the Swimbrella™ to float?
The Swimbrella™ Floating Stand will float in:
- 3 feet of water when using the extension
- 2 feet of water without the extension
This makes it suitable for most pools, shallow lounging areas, and calm water environments.
Is the extension optional?
Yes. The extension is completely optional. Using it lowers the ballast jug deeper into the water, which can provide additional stability, especially in deeper pools or slightly windy conditions.
How do I use the safety tether?
The safety tether helps prevent the umbrella from lifting unexpectedly. To use it:
- Feed one end of the tether through the hole in the side of the pole holder.
- Tie a secure knot to hold it in place.
- Run the other end upward and loop it through the umbrella ribs.
- Bring it back down and secure it as instructed.
This adds an extra layer of security during use.
Can I use the Swimbrella™ in windy conditions?
Swimbrella™ is designed for calm to light wind conditions. Strong winds can affect stability, so we recommend removing the umbrella during high winds or storms to prevent damage.
Will the Swimbrella™ damage my pool?
No. The Swimbrella™ Floating Stand is designed with smooth, pool-safe materials that won’t scratch or damage pool surfaces when used as directed.
Does the umbrella come included with the floating table?
No. The Floating Table & Umbrella Stand and the Ultra-Light Floating Pool Umbrella are sold separately, allowing you to choose the setup that best fits your needs.
Can I use a different umbrella with the stand?
Swimbrella™ products are designed to work best together. Using non-Swimbrella umbrellas may affect fit, balance, or stability and is not recommended.
What size is the Swimbrella™ umbrella?
The Swimbrella™ Ultra-Light Floating Pool Umbrella features a 7-foot diameter, providing generous shade while remaining lightweight and easy to handle.
How long does shipping take?
Orders are typically processed quickly and shipped via standard delivery within the United States. Delivery times may vary slightly depending on location.
Do you offer international shipping?
Currently, Swimbrella™ ships within the United States only.
What is your return policy?
We offer easy 30-day returns. If you’re not completely satisfied, you may return your product within 30 days of receipt for a full refund. Items must be returned in good condition.
Is there a warranty?
Yes. All Swimbrella™ products include a 90-day warranty against manufacturing defects. The warranty does not cover damage caused by misuse, strong wind conditions, neglect, or normal wear and tear.
Need Step-by-Step Setup Help?
Download the complete Swimbrella™ assembly instructions to get everything set up quickly and correctly.